211 NH - Help is Only One Call Away

Where do I call for help? Where can I get the most up-to-date information?

A call to 211 NH has been the answer for years, but even more so during the COVID-19 pandemic.

In early March, Governor Sununu directed New Hampshire residents to call 211 for the latest information on COVID-19. And they did. Since that time, the team at 211 NH has fielded 30,000 calls. To put that number in perspective, their average annual call volume is 48,000 – in those eight weeks, they’ve answered more than half of their annual calls.

“In an average year, the majority of calls during the spring are around tax preparation services,” said Joe Frappeia, Senior Director of 211 NH. “This year everything is different. We are proud to be working with the Department of Health and Human Services and Emergency Management to ensure New Hampshire residents are getting the most comprehensive information about COVID-19.”

During the pandemic, these specially-trained operators have been able to connect individuals with many of the basic needs like rent, food and assistance with their electric bill.

“Our 211 NH team has always been here to answer the call,” said Patrick Tufts, President and CEO of Granite United Way. “And we will be here as individuals and families navigate through this unprecedented time.”