Why Leah Chose to File Her Taxes with VITA

As a single mom living paycheck to paycheck, Leah never thought filing her taxes could be easy, or free. Each year, she paid around $80 to self-file her return through TurboTax. She knew about basic deductions like student loan interest, but had no idea about the full range of tax credits she qualified for or how to maximize her refund. When she learned about Granite United Way’s Volunter Income Tax Assitance (VITA) program she decided to give it a try.

Simple Scheduling & Convenient Locations

Scheduling her tax filing appointment was incredibly easy. She called 2-1-1 and got an appointment within a week at a VITA site just 8 minutes from her home. They even provided her a clear checklist of what to bring, so she could show up prepared.

Expert & Caring Support

Leah’s tax preparer was knowledgeable and kind. She walked her through every step of the process, answered all her questions, and made her feel genuinely cared for. When she didn't know something, she was able to find the answer through the IRA provided resources within minutes. The entire process took about an hour.

Real Financial Empowerment

The VITA program serves hardworking individuals and families and offers:

• Free professional tax preparation — Keep more money in your pocke
• Expert knowledge — Get the maximum refund you're entitled to
• Financial education — Learn about tax laws, deductions, and credits
• Refund splitting options — Direct deposits to multiple accounts, including savings bonds

How VITA Changed Leah's Life

VITA helped Leah access all the available VITA services: free tax preparation, refund splitting, and tax credits. For the first time in years, she could:

• Pay off collection debt that hurt her credit score
• Pay her student loans on time
• Pre-pay for her daughter's daycare
• Build an emergency savings fund
• Start a savings bond for her daughter's future

Leah chose to split her refund into three accounts to build financial stability. In the past, even an unexpected $100 expense used to set her back for months, now she has a buffer and the tools she needs to become more financially empowered.